2. THE PERSONAL DATA WE COLLECT FROM YOU
3. USE AND DISCLOSURE OF PERSONAL DATA
3.1. The personal data we collect from you or via third parties may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies, third party sellers, and companies located both inside and outside your home country), for certain purposes, which include but are not limited to the following:(a) To facilitate your use of the Services or access to the Platform, including responding to your queries, feedback, claims or disputes through our outsourced customer service agents;(b) To process orders you submit through the Platform;
(c) Payments that you make through the Platform for products, whether sold by us or a third party seller, will be processed by our agent;
4. WITHDRAWAL OF CONSENT TO CONTINUED USE, DISCLOSURE AND/OR PROCESSING OF PERSONAL DATA
4.1. You may communicate the withdrawal of your consent to the continued use, disclosure and/or processing of your personal data including personal data relating to others who may be identified from that personal data for any of the purposes and in the manner as stated above at any time, by contacting our Data Protection Officer through the Contact Us page.4.2. Please note that if you communicate your withdrawal of your consent to our use, disclosure or processing of your personal data for the purposes and in the manner as stated above, we may not be in a position to continue to provide the Services to you or perform on any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
5. UPDATING YOUR PERSONAL DATA
5.1. It is important that the personal data you provide to us is accurate and complete for you to continue using the Platform and for us to provide the Services. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.5.2. You can update your personal data anytime by accessing your account on the Platform. If you are unable to update your personal data through your account, you can do so by contacting us through our Contact Us page.5.3. We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.
6. ACCESSING YOUR PERSONAL DATA
6.1. If you would like to request information about your personal data which we have collected, or enquire about the ways in which your personal data may have been used, disclosed or processed by us within the past year, please contact our Data Protection Officer through our Contact Us page. In order to facilitate processing of your request, it may be necessary for us to request further information relating to your request.6.2. We reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.6.3. We will respond to your request as soon as reasonably possible. If we are unable to respond to your request within twenty-one (21) days from the date of your request, we will inform you in writing. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable data protection laws).
7. SECURITY OF YOUR PERSONAL DATA
7.1. To safeguard your personal data from unauthorised access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, modification or similar risks, we have introduced appropriate administrative, physical and technical measures such as:(a) Restricting access to personal data to individuals who require access;(b) Maintaining technology products to prevent unauthorised computer access; and(c) Using 128-bit SSL (secure sockets layer) encryption technology when processing your financial details.7.2. If you believe that your privacy has been breached by Katin Life, please contact us through our Contact Us page.7.3. You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.7.4. Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your Katin Life password with anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other data submitted to Katin Life. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately Contact Us and change your password. You are reminded to log out of your account and close the browser when you are finished with using a shared computer.
8. RETENTION OF PERSONAL DATA
8.1. We will only retain your personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.8.2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.8.3. All emails collected will be shared with 3rd party for the sole purpose of customer’s order confirmation and customer service.
9. CHILDREN AND MINORS UNDER 18 YEARS OF AGE
10. COLLECTION OF COMPUTER DATA
11. KATIN LIFE‘S RIGHT TO DISCLOSE PERSONAL DATA
Katin Life Payment Protection Policy
1.1 Protection against Unauthorized Transactions.
Notwithstanding the foregoing, you have an obligation to ensure the safety and security of your Katin Life Account. If you authorize someone to access your Account by providing them with your login information or otherwise, and they conduct transactions without your knowledge or permission, you shall be responsible for all consequences arising from such use.
1.2 Notify Katin Life
You should immediately notify Katin Life if you believe there has been an Unauthorized Transaction or unauthorized access to your Katin Life Account. To be eligible for compensation under this Policy, you must notify us within 30 days from the date an Unauthorized Transaction first appears in your account.
You should regularly log into your account and review your order history to ensure that there has not been an Unauthorized Transaction. If an Unauthorized Transaction appears in your account, please contact Katin Life Customer Service through the contact us page. You will need to provide a complete set of information and/or documentation, in accordance with the requirements set out on that page and as requested by us, in order for the investigation to begin. Katin Life will only initiate an investigation upon receipt of all information/documents.
1.3 Actions taken by Katin Life upon receipt of notification(a) We will conduct an investigation and determine whether there has been an Unauthorized Transaction.(b) Katin Life will complete the investigation within 2 working days from the date where all necessary information and/or documents were received by us.(c) We will inform you of our decision once we complete the investigation.If we determine that the Unauthorized Transaction is one which qualifies for Katin Life Payment Protection, we will credit the full amount of the Unauthorized Transaction to the respective sources as shown below:If we determine that the Unauthorized Transaction is one that does not qualify for Katin Life Payment Protection, we will send you an email to notify you of our decision which shall be final and conclusive.
1.4 Scope of protection(a) Disputes on genuine transactions, such as non-receipt of the item you have purchased;(b) Where we determine that there has been fraud or negligence on behalf of the Customer. For example, if we determine that you have wilfully provided your account credentials to third parties, have acted fraudulently or have failed to take all steps and precaution in protecting your account;(c) Where we determine that you have a proven track record of engaging in and/or abetting fraudulent activity and/or disputes of unauthorized transactions;(d) Where the Unauthorized Transaction took place under unforeseeable circumstances, including but not limited to natural disasters, outbreak of war, terrorist incidents, civil unrest, which are beyond Katin Life’s reasonable control;(e) Where the Unauthorized Transaction took place as a result of any terminal or system being impacted by, including and not limited to, hacking attempts, bank system upgrades/malfunctions, telco downtime etc, which you were aware before the Unauthorised Transaction took place;(f) ‘Compromises arising from 3rd party partners’: The Unauthorized Payment was the result of a compromise by a 3rd party partner such as a partner bank; or(g) Any regulatory or legal restriction that prevents the reimbursement to be made to the Customer.